Emmetts Solicitors Client Satisfaction Questionnaire

Client Reference Number: * Surname: * Background Informaton How did you hear about us? * Our Service Please rate the following on a scale of 1 to 5. 1 being POOR and 5 being EXCELLENT. Courtesy of Secretarial Staff: * Select Rating...54321 Courtesy of Professional Staff: * Select Rating...54321 Knowledge of Professional Staff relevant to your case: * Select Rating...54321 Quality of information provided at the outset of the case regarding our costs and services: * Select Rating...54321 Quality of information provided to you as the case progressed regarding our costs and services: * Select Rating...54321 Quality of information provided at the outset of the case regarding your particular case: * Select Rating...54321 Quality of information provided to you as the case progressed regarding your particular case: * Select Rating...54321 How quickly your letters and other written enquiries recieved a response from us: * Select Rating...54321 How quickly your telephone calls were returned: * Select Rating...54321 The outcome of your case compared with your expectations: * Select Rating...54321 An overall rating for the service we have provided: * Select Rating...54321   Recommendation   Would you recommend Emmetts Solicitors to a friend/relative or other person with whom you are in contact?: * Please SelectYesNo Is there anything we could have done to improve our service? If so we would be grateful for your suggestions: